Shipping policy

Last updated:6/4/2026

Thank you for shopping with Back on Track BOT LLC. Please read our shipping policy carefully before placing your order.

All orders are processed within 1-2 business days (excluding weekends and holidays) after payment is confirmed. You will receive a shipping confirmation email with tracking information once your order has shipped.

If we are experiencing a high volume of orders, processing may be delayed by a few additional days. We will notify you if this is the case.

Shipping Method	Estimated Delivery
Standard Shipping	5–7 business days
Expedited Shipping	2–3 business days
Overnight Shipping	1 business day

Delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, weather, or other circumstances beyond our control.

We currently ship to all 50 US states. Please note that orders shipped to Alaska, Hawaii, and US territories may require additional transit time and shipping costs.

At this time, we do not ship internationally.

Once your order has shipped, you will receive an email with a tracking number. You can track your order through your account on our website.

We ship using the following carriers:

•      UPS

•      FedEx

•      USPS

We reserve the right to choose the most appropriate carrier for your order.

Back on Track BOT LLC is not responsible for orders shipped to an incorrect address provided by the customer. Please ensure your shipping address is correct before placing your order. If you need to update your address, contact us immediately at info@backontrackusa.com or through our chat window. We cannot guarantee address changes after an order has been placed.

Back on Track BOT LLC is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If your tracking shows delivered but you have not received your package, please:

1.    Check with neighbors or building management.

2.    Contact the carrier directly with your tracking number.

3.    If the issue is unresolved, contact us at info@backontrackusa.com and we will do our best to assist you.

If your order arrives damaged, please contact us within 10 days of delivery at info@backontrackusa.com with the following information:

•      Your order number

•      A description of the damage

•      Photos of the damaged item and packaging

We will work with you to resolve the issue promptly.

For information on returns and exchanges, please review our Return Policy on our website.

If you have any questions about your shipment, please don't hesitate to reach out:

•      Email: info@backontrackusa.com

•      Business Hours: Monday–Friday, 8am–3pm EST