HELMET CRASH REPLACEMENT POLICY

YOUR SAFETY IS OUR NUMBER ONE PRIORITY

Protecting yourself and your loved ones while enjoying equestrian sports and how best to do that is top-of-mind when purchasing protective head gear. Trauma Void, Back on Track’s line of protective head gear for equestrian sports is the leader in high-quality equine riding helmets. These helmets contain cutting-edge protective technology, such as the Multi-Directional Impact Protection System (MIPS), which has been utilized in helmets for cyclists, motorcyclists, and winter sport enthusiasts for years to help reduce the rotational force exerted on the brain during crashes. Trauma Void Helmets have you covered!

Providing you another level of un-matched customer satisfaction

1. Purchase a Trauma Void helmet of any style or color.
2. Upon receipt of your helmet purchase, make sure it’s the style and comfort you were expecting.
3. If you decide a change needs to be made, please DO NOT remove the tags, or discard the protective carrying bag or helmet box that your purchase arrived in and contact the retailer from where you made the purchase and follow their respective exchange or return policies.
4. Once you have determined that all is good with your purchase, KEEP YOUR RECEIPT. Keeping your receipt in case of a crash replacement is the only requirement required of you.

IN CASE OF A FALL

In the event of a crash, our Helmet Crash Replacement Policy allows you to purchase a replacement helmet at 50% off your original purchase price. This policy goes into effect from the date of purchase for a period of two (2) years! In the event of a fall, please reach out to your retailer from which you purchased the helmet, tell them what happened to you and when, provide a copy of the original receipt and you will receive confirmation from the retailer as to the next step.

Back on Track Helmet Safety & Compliance

Doc 20230710HS