If you've chosen Option #1, our new no-return, store credit option:
We will provide you a one-time use Coupon Code for the full value of your purchase including shipping, if the qty ordered, dollar value of order, and reason for the return are approved. If approved, a one-time use Coupon Code will be sent to the email on file and is redeemable for any Back on Track product sold only on backontrackusa.com – there is no coupon expiration date.
If your request has been approved, we ask that you NOT return your item in question, but rather donate it to a shelter (pet, equine or human), or give it to a friend, because a friend in need is a friend indeed. If your return has been denied under Option #1, we will send a link to a page where you will be able to print a return label.
Thank you for being a Back on Track customer!
If you've chosen Return Option #2.
Please package the product up, make sure that all tags are enclosed, and the product is in new saleable condition. Product that is dirty, soiled or in less than stellar condition will be a charged a 20% restocking fee deducted off the refund made back to the credit card in which the original purchase was made from.
Fill out the return label form below. PLEASE ADD A "#" (without quotes) BEFORE THE ORDER NUMBER
Apply the return label and drop off at your nearest mail center. Upon receipt of your item and inspection in our returns department, a refund will be issued.