Customer Care Policy

Shipping Policy

Shipping is F.O.B. Pottstown, PA. Orders are shipped within 3 business days from receipt of order. Choice of shipping services is available during check-out.  Products that are ‘not in stock’ are flagged at check-out in order to avoid payment for non-stocked products.  In the event that a product is ordered and paid for but becomes out-of-stock, a credit for the out-of-stock product will be applied to the original credit card within 2 business days from recent of order.

Return Policy

At Back on Track, we are super proud of our products and want you to be equally proud of your purchase.  In the rare event that you receive the wrong size, wrong color or the product is just not what you expected, our return policy and your experience in taking steps to correct, should be seamless, easily to follow and be to your utmost satisfaction.   Our policy is simple. If you’re not 100% totally, completely, and unconditionally satisfied for any reason whatsoever, let us know. You have 30 days to make up your mind. Click on ‘Returns’ to start the process.

Product Warranty

All Back on Track products carry a 1-year, limited manufacturers warranty against product defects.  Damage from use, and from normal wear and tear is no covered.  If you receive a product that is not to your satisfaction based on a defect, please see our return policy – we want to make this right.  Select option #1 on the returns page.